FAQ

Benefits and Features for the Enterprise Plan

What is the EventCAT OnlineMeeting Enterprise Plan?

The Enterprise Plan is our premium, customizable solution built for organizations that need real-time, AI-driven interpretation across multiple teams, departments, or global offices. It empowers seamless communication at scale with:

• Unlimited participants per meeting - no limits on collaboration

• Simultaneous multilingual meetings for seamless communication - effortlessly manage multiple language channels

• Owner and member account structure - full administrative control with scalable user access

• Custom pricing - tailored to your organization's exact needs 

Perfect for enterprises handling high-volume communication—whether internal or external—and demanding enterprise-grade scalability and control.

Experience the power of EventCAT.

 Request a Demo →

What are the differences between Admin and Member accounts?

EventCAT Enterprise Plan: Total Control for Your Organization

With the EventCAT Enterprise Plan, accounts are structured into two roles: Owner and Member.

Two-Tier Account Structure

• Roles divided into Owner and Member for clear operational hierarchy

Full Admin Control (Owner Role)

• Add or remove members

• Monitor individual and team usage

• Adjust or restrict user permissions

• Manage all security-related functions

Centralized Billing

• Track and manage organization-wide usage and charges under the Owner account

Built for Scale

• Ideal for enterprises requiring centralized oversight with flexible team access

Can Multiple Meetings Run Simultaneously with the Enterprise Plan?

Absolutely., The Enterprise Plan allows multiple meetings to run in parallel hosted by different team members. Each member operates independently with your organization’s ecosystem, while the owner full visibility and control—covering usage, resource allocation, payment management, data access, and security.

Who Is the Enterprise Plan For?

The Enterprise Plan is perfect for:

• Multinational corporations that need seamless multilingual communication

• Global HR, training, and L&D teams that require consistent interpretation across regions

• Customer success and onboarding departments that manage diverse client interactions

• Universities or research institutions with multi‑department collaboration need

• Event or marketing teams managing multilingual webinars using an online meeting platform

If you need organization-wide access, centralized control, or simultaneous interpretation in multiple sessions, this plan is built for you.

What Are the Key Benefits of the Enterprise Plan?

The Enterprise Plan offers advanced features designed for team scalability, control, and operational visibility:

• Centralized team management
   Easily add, remove, or update user roles from a single dashboard.

• Role-based access control
   Admins access full organization data; members see only their own.

• Custom and shared glossaries
   Improve translation accuracy with standardized terminology across teams.

• Usage tracking and invoicing
   Monitor meeting usage and generate monthly or yearly billing reports.

• Scalability for large teams
   Designed for growing organizations with multi-user workflows and privacy needs.

Interested in the Enterprise Plan?

Email us at contact@eventcat.com for a custom quote and tailored onboarding support. We’ll ensure your organization runs smooth, multilingual meetings—at any scale.

Customer Success Story

• OpsNow's EventCAT OnlineMeeting Use Case

Discover how a global cloud company with teams across various regions leveraged the EventCAT OnlineMeeting to enhance communication and streamline their international events.

OnlineMeeting subscriptions can be canceled at any time through your account settings. Subscription management is handled securely via our billing provider.

To cancel your subscription, follow the next steps:

1. Click the profile icon in the top right corner of your screen.

2. Select Billing & Payments.

1. Under Manage your plan, click Open Customer Billing Portal.

1. You will be redirected to your Stripe customer portal.

2. Click on Cancel subscription and confirm the cancellation.

Once completed, your subscription will remain active until the end of the current billing period.

Related articles:

• How Can I Set Up Auto Recharge Feature in OnlineMeeting?

• Can I Get a Refund for My EventCAT OnlineMeeting Prepaid Plan?

If you require further assistance, please contact us at contact@eventcat.com.

When choosing an EventCAT OnlineMeeting plan, it’s important to select the option that best fits your needs. Both plans provide real-time translation, 50+ languages, and SWIFT & WISE features, but they differ in capacity, plan scope, and enterprise features.

Personal Plan

Ideal for occasional meetings or individual use, with a monthly 10-hour allowance and up to 20 participants 

Key Features

• Price: $49/month

• Best For: Individual professionals or small teams

• Time Limit: 10 hours per month

• Participant Limit: Up to 20 participants simultaneously

• Recommended Use: Quick consultations, one-on-one meetings, or small group discussions

• Personal accounts: (@e.g @gmail.com)

This plan is perfect for professionals who need consistent, high-quality translation without the complexity of enterprise features.

Business Plan

Suited for organizations hosting frequent or larger meetings, with the same 10-hour allowance but unlimited participants and enterprise features

Key Features

• Price: $149/month

• Best For: Organizations with global operations or larger teams

• Time Limit: 10 hours per month

• Participant Limit: Unlimited participants

• Recommended Use: Company-wide webinars, international seminars, or high-profile virtual events 

• Additional Benefits: Enterprise-grade features, including shared glossaries, advanced security, and data access controls

• Enterprise domain accounts: (e.g, @company.com)

This plan ensures seamless collaboration across teams and regions, supporting high-volume meetings with no participant limitations.

What If I Need More Than 10 Hours of Usage Per Month?

If you exceed the 10 hours provided by your subscription, don't worry! Here's how it works: 

• Prepaid Hours: Once your subscription hours are used up, the system will automatically switch to prepaid hours at a rate of $15 per hour. 

• Auto Recharge: If you have auto-recharge enabled in your account’s billing & payment settings, your account will automatically be topped up with additional prepaid hours (1 hour at a time) when your subscription hours run out. This ensures no interruptions to your meetings. 

  • How to enable Auto Recharge: To enable Auto Recharge, go to the Billing & Payments page by clicking on your profile in the top right corner of the EventCAT OnlineMeeting Home screen and selecting Billing & Payments. On the page, simply toggle the Auto Recharge option to activate it, and you're all set.

• Manual Recharge: If auto-recharge is not enabled, you'll only be able to use the remaining hours on your account. If you reach your limit, translation services may be temporarily interrupted until additional hours are purchased.

Need Even Larger Meetings?

For events or meetings of even greater scale, try our Enterprise Plan. Contact us at contact@eventcat.com to learn more and get a custom solution tailored to your organization’s needs.

Ready to Get Started?

Choose the plan that fits your needs and start hosting high-quality multilingual meetings today

EventCAT OnlineMeeting refund eligibility follows the official EventCAT Terms of Service (Effective February 1, 2026).

Prepaid Plan

If you purchased usage time in advance (Prepaid Plan for OnlineMeeting), the following rules apply:

Full Refund (Within 72 Hours)

You are eligible for a full refund with no deductions if:

• You request the refund within 72 hours of the payment date, and

• You have not used OnlineMeeting at all.

Partial Refund (After 72 Hours or If Used)

In all other cases (including if any usage occurred), XL8 will refund the remaining balance after deducting:

• The actual usage charge (based on time used)

• The payment processing fee for the initial payment

• The payment cancellation processing fee

• If you purchased usage time at a discounted price, the deducted usage amount will be calculated based on the original (non-discounted) rate.
• Any time consumed by inviting or activating the AI Interpreter during a meeting is considered used.

Auto Recharge

If Auto Recharge is enabled:

• Additional time may be automatically charged when your balance runs out.

• Unused time remains available for future meetings.

• Refund eligibility follows the same 72-hour and usage deduction rules described above.

 For full refund terms, please refer to the EventCAT Terms of Service.

Related Article:

• How Can I Set Up Auto Recharge

Auto Recharge ensures you never run out of interpreting time during a meeting by automatically topping up your prepaid credits when they reach zero. 

You can enable Auto Recharge in two ways:

 Option 1: From your EventCAT profile

1. Click on the profile icon at the top right corner and select Billing & Payments. 

       2. Locate the Auto Recharge section

      3. Click the toggle to switch it from Disabled to Enabled

 Option 2: From the Customer Billing Portal

1. In the same section, click the Open Customer Billing Portal button

2. Look for the setting: “Auto-recharge when credits run out.”
   
   

3. Select Yes - this enables automatic top-ups using your saved payment method

4. You can disable it at any time directly from the portal

Tips for uninterrupted service

To ensure real-time translation continues without interruption, you can:

• Enable Auto Recharge on your Prepaid Plan: Once your hours run out, the system will automatically charge $15 per additional hour.

• Enable Auto Recharge on your Business or Personal Plan: If you exceed the 10-hour limit, the system will switch to prepaid hours at $15 per hour and automatically charge for any additional hours.

Stay connected without breaks! Update your plan now to ensure uninterrupted subtitles.

Related Article:

• Can I Get a Refund for My EventCAT OnlineMeeting Prepaid Plan?

EventCAT Online Meeting offers the following pricing plans:

• Prepaid Plans (SWIFT, WISE): You purchase interpretation time in 1-hour units.

• Example: SWIFT/WISE– $15 per hour
• Personal Plan/Business Plan: Monthly plans that provide up to 10 hours of Real-Time AI Translation.

With a prepaid plan, once all purchased time is used, real-time translation subtitles automatically stop — even if the meeting is still ongoing.

For example, if you purchase 3 hours and the meeting exceeds 3 hours, subtitles will no longer be provided.

To prevent this situation, it is recommended to enable the Auto Recharge feature in advance.

When Auto Recharge is activated, credits are automatically replenished the moment the remaining translation time reaches zero, ensuring subtitles continue without interruption during the meeting.

Related article:

• How do I set up the Auto Recharge feature in EventCAT OnlineMeeting?

Why do EventCAT real-time subtitles stop during a meeting?

• The prepaid interpretation time has been fully used.

• The Auto Recharge feature is disabled.

The meeting itself continues, but real-time subtitles stop automatically. However, subtitles generated during the meeting (meeting minutes) can still be downloaded after the meeting ends.

How to Prevent Real-Time Subtitle Interruptions

1. Enable Auto Recharge when purchasing a prepaid plan or if your Personal and Business Plans exceed the 10-hour limit:

→ When time runs out, additional payment is processed automatically, and subtitles continue without interruption.

Go to our EventCAT Pricing Plan.

EventCAT OnlineMeeting provides real-time translation for Google Meet meetings and webinars. Features include:

• Live translations with transcripts and captions in 50+ languages.

• Smooth multilingual discussions: Each participant can speak and follow along in their preferred language.

• Enhanced accessibility: Instant captions and transcripts ensure everyone can stay engaged.

Example Scenario:

You’re hosting an international client presentation via Google Meet. Your clients are from various countries: one speaks French, another speaks Mandarin, and the rest speak English. With EventCAT, all participants can follow the presentation in their own language. 

- The French client sees captions in French.

- The Mandarin client sees captions in Mandarin.

- English-speaking attendees follow the meeting in English.

EventCAT ensures that everyone stays on the same page, no matter their language.

Speak any language. Understand every word. Try EventCAT now.

Hosting global meetings on Zoom just got easier with EventCAT OnlineMeeting. Designed to break language barriers in live conversations, it brings clarity and connection to multilingual teams. 

Features include:

• Automatic live translation into 50+ languages with real-time subtitles and transcripts.

• Language autonomy: Each participant hears and reads in their preferred language, no switching required.

• Flexible for any setting: Perfect for all kinds of Zoom events, team syncs, client calls, or webinars.

Example Scenario:

You’re facilitating a training session for remote employees from Italy, Korea, and the U.S. Some are new hires and don’t speak English fluently. With EventCAT integrated into your Zoom call:

- Italian team members follow the trainer’s speech with Italian captions.

- Korean participants see Korean subtitles in real time.

- The presenter continues speaking in English, uninterrupted.

There’s no need for interpreters or multiple sessions; everyone learns together, clearly and comfortably.

Make your meetings truly global. Start using EventCAT today.