Auto Recharge ensures you never run out of interpreting time during a meeting by automatically topping up your prepaid credits when they reach zero.
You can enable Auto Recharge in two ways:
Option 1: From your EventCAT profile
Click on the profile icon at the top right corner and select Billing & Payments.
2. Locate the Auto Recharge section
3. Click the toggle to switch it from Disabled to Enabled
Option 2: From the Customer Billing Portal
In the same section, click the Open Customer Billing Portal button
Look for the setting: “Auto-recharge when credits run out.”
Select Yes - this enables automatic top-ups using your saved payment method
You can disable it at any time directly from the portal
Tips for uninterrupted service
To ensure real-time translation continues without interruption, you can:
Enable Auto Recharge on your Prepaid Plan: Once your hours run out, the system will automatically charge $15 per additional hour.
Enable Auto Recharge on your Business or Personal Plan: If you exceed the 10-hour limit, the system will switch to prepaid hours at $15 per hour and automatically charge for any additional hours.
Stay connected without breaks! Update your plan now to ensure uninterrupted subtitles.
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