When subtitles freeze or look wrong
Subtitles freeze for more than a minute
An unstable network is the usual cause. End the session → refresh the browser → start the session again. If it keeps happening, check the LAN cable connection.
How to tell if it's frozen
If the speaker keeps talking but subtitles don't update, they're frozen. A speaker pausing briefly is normal, so watch for about a minute before deciding. Also check whether the voice graph on the audio input bar is moving.
A "Session stopped" window appears
Your pass or prepaid credit ran out with auto top-up off, so the session was stopped. Turn on auto top-up or add a pass in Billing settings, then start the session again.
Translations look wrong or proper nouns are incorrect
Check that the right glossary is applied to the current session → fix it right away in Edit mode Experimental → use live glossary editing Experimental, or add the term to the glossary during a break.
Names, titles or forms of address keep coming out wrong
Add a rule to the AI correction guide (e.g. "The current CEO is Kim Do-hyun"). Even if you save it during a live session, it applies after a short delay.
Warning You can't change languages during a session. End the session, make the change, start it again, then refresh the controller and the Live View for it to take effect.